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Managing the availability of our business critical SAP systems to optimise the operation of our global supply and distribution processes.

The Challenge

Princes wanted to upgrade its SAP system to leverage the business benefits and provide a longer term platform for growth. There was significant risk associated with the use of its own infrastructure and data centre. Princes recognised that the existing approach would not meet the business requirement for 24 x 7 operational support, in a highly available environment.

The Solution

Princes decided to outsource the operational management of its SAP systems to Attenda, who manages these systems up to and including the SAP technology layer. The solution delivers a highly robust, secure and future-proofed, high available and redundant infrastructure solution. Princes and Attenda work in partnership, operating as a single team, to ensure 24 x 7 operational support for SAP and database layers, as well as the hardware, operating system and SAP Basis layer.

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Client Comment

“The partnership with Attenda has given us the opportunity to focus our own internal IT resources into projects and activities that add value to the business; knowing that our core SAP systems are in safe and trusted hands.”

Business Outcome

  • A partnership approach to SAP operational management
  • Ability to scale for future growth and agility
  • Eliminating the risk associated with in-house approach
  • Business critical SAP supported by secure, robust and highly available infrastructure

Relevant Services

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